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Privacy Policy

Last updated: April 4, 2026

Novaworks Consulting Services ("Novaworks", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at novaworks.ca or contact us regarding our HR consulting services.

This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We collect personal information only when you choose to provide it to us — primarily through our contact form or by emailing or calling us directly. The information we may collect includes:

• Name — to address you appropriately
• Email address — to respond to your inquiry
• Phone number — if provided, to follow up by phone
• Company name and role — to understand your organization and needs
• Message content — the details of your inquiry or question

We do not collect sensitive personal information (such as financial, health, or government-issued identification information) through our website.

2. How We Use Your Information

We use the personal information you provide solely to:

• Respond to your inquiry or request for information
• Discuss how our HR consulting services may address your needs
• Schedule and conduct consultations
• Send you information you have specifically requested

We do not use your information for unsolicited marketing, and we do not sell, rent, trade, or otherwise disclose your personal information to third parties for their marketing purposes.

3. Disclosure of Your Information

We will not share your personal information with any third party except:

• When required by law or in response to a valid legal process
• To protect the rights, property, or safety of Novaworks, our clients, or others
• With service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements (e.g., email hosting)

Any third-party service providers we engage are required to handle your information in accordance with applicable privacy legislation and only for the purposes for which it was disclosed.

4. How Long We Retain Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Inquiry and contact records are retained for up to 3 years from the date of last contact, to support potential future engagements
• If an engagement proceeds, information relevant to that engagement may be retained for up to 7 years to meet legal and professional obligations
• You may request deletion of your information at any time (see Section 7 below)

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmission. Access to personal information within our organization is limited to those who need it to respond to your inquiry.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Website Analytics

Our website may use standard web technologies (such as server access logs) to understand general patterns of website use (e.g., which pages are visited). We do not currently use cookies that track individual users across sessions or serve targeted advertising.

If we introduce analytics tools in the future, we will update this policy accordingly.

7. Your Rights Under PIPEDA

Under Canada's PIPEDA, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Withdrawal of consent — withdraw consent to our use of your personal information at any time (subject to legal or contractual restrictions)
• Deletion — request that we delete your personal information, where we are not legally required to retain it

To exercise any of these rights, please contact us using the information in Section 8 below. We will respond to your request within 30 days.

If you are dissatisfied with our handling of your personal information, you may file a complaint with the Office of the Privacy Commissioner of Canada.

8. Contact for Privacy Inquiries

For any questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact:

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.